IM QA.QI COMPLIANCE AND TRAINING SUPERVISOR II
Salary:
$52,879.
81 - $66,099.
76 AnnuallyLocation :
805 S.
Walker Street, BurgawJob Type:
Full-Time PermanentJob Number:
202300893Department:
SOCIAL SERVICESOpening Date:
07/31/2023Closing Date:
8/13/2023 11:
59 PM EasternGeneral Definition of Work The position has the primary responsibility for Income Maintenance planning, coordinating, evaluating, and implementing of staff development activities for Income Maintenance DSS staff.
This position will be one of two responsible for the development & implementation of a Continuous Quality Improvement Plan as well as the Income Maintenance Annual Training Plan.
To perform this job successfully, an individual must be able to complete the essential functions of the position with or without reasonable accommodations.
Reasonable accommodations may be requested by contacting Pender County Human Resources.
Essential Functions This employee is responsible for the development & implementation of a Continuous Quality Improvement Plan as well as the Income Maintenance Annual Training Plan.
The position has the primary responsibility for Income Maintenance planning, coordinating, evaluating, and implementing of staff development activities for Income Maintenance DSS staff.
Will conduct audits throughout the Income Maintenance Department to insure Compliance with all Policy and Procedures.
Sets the broad objectives for Income Maintenance training programs.
Serves as the leader for the Income Maintenance training team of supervisors and program managers.
Is responsible for coordinating training efforts with supervisors and program managers within the Income Maintenance area, and with state trainers to strengthen and expand the knowledge of agency staff.
Arranges and /or conducts training for Income Maintenance employees in a variety of occupational groups such as clerical, technical, para-professional, and professional staff to enhance technical, professional, administrative, and management skills of Income Maintenance staff.
This employee must consider the role and benefits offered by existing training.
This position receives guidance from the Agency Director, Agency Supervisors, and Agency Attorney to develop an effective training plan to meet the needs of current staff through advanced training and to meet the needs of new staff for orientation to the job.
This position is responsible for obtaining commitment(s) from trainers to deliver the approved training and to secure dates, locations, and times for the training sessions.
Other duties as assigned.
Knowledge, Skills, Abilities, Education & Experience Broad understanding of Income Maintenance Policy and Procedures.
Ability to adapt to new tasks, formulate ideas, and clearly, concisely, and effectively communicate information in oral and written forms to a wide range of audiences, ability to develop and write course outlines, lesson plans, PowerPoint presentations, and curriculums, ability to establish and maintain effective working relationships with others, ability to respond appropriately to high stress situations by using appropriate methods of relating to and handling explosive and out-of-control behaviors with the emphasis on communication skills as the primary intervention method.
The focus is on appropriate de-escalation responses, ability to exercise sound judgment in all areas of responsibility such as assessing training needs, developing objectives, recommending training goals, training expenditures, and evaluating student learning, ability to interpret and administer federal and State guidelines and apply them to individual programs or situations, ability to plan and execute work independently, effectively, and efficiently, ability to teach, train, and orient social workers, students, interns, and other agency staff in an effective and efficient manner.
Considerable knowledge of behavioral and socio-economic problems and their treatment; laws, regulations, and policies that govern Income Maintenance programs.
Considerable knowledge of racial, ethnic, or other cultural groups in society, their values and lifestyles; techniques and methods of conducting formal and informal training programs for adult learners.
Considerable knowledge of the agency's programs, functions, services, protocols, and procedures, good time management skills.
Bachelor's degree is preferred from an appropriately accredited institution; bachelor's degree in a human services field from an appropriately accredited institution and one year of directly related experience; bachelor's degree from an appropriately accredited institution and two years directly related experience; or an equivalent combination of education and experience.
Bilingual applicants with fluency in Spanish are encouraged to apply.
Valid driver's license in the State of North Carolina.
Physical Requirements This work requires the regular exertion of up to 10 pounds of force; work regularly requires standing, walking, speaking or hearing and reaching with hands and arms, frequently requires using hands to finger, handle or feel, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting and occasionally requires sitting, tasting or smelling and repetitive motions; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions, occasional exposure to wet, humid conditions (non-weather), exposure to fumes or airborne particles and exposure to extreme heat (non-weather); work is generally in a moderately noisy location (e.
g.
business office, light traffic).
There are a wide variety of benefits available to eligible Pender County employees.
These benefits include:
health, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account, retirement program, 401(k) program, deferred compensation program, credit union membership and an employee assistance program.
Pender County Benefits Overview can be viewed Recommended Skills Adaptability Administration Auditing Communication Continuous Quality Improvement (Cqi) Economy Estimated Salary: $20 to $28 per hour based on qualifications.
$52,879.
81 - $66,099.
76 AnnuallyLocation :
805 S.
Walker Street, BurgawJob Type:
Full-Time PermanentJob Number:
202300893Department:
SOCIAL SERVICESOpening Date:
07/31/2023Closing Date:
8/13/2023 11:
59 PM EasternGeneral Definition of Work The position has the primary responsibility for Income Maintenance planning, coordinating, evaluating, and implementing of staff development activities for Income Maintenance DSS staff.
This position will be one of two responsible for the development & implementation of a Continuous Quality Improvement Plan as well as the Income Maintenance Annual Training Plan.
To perform this job successfully, an individual must be able to complete the essential functions of the position with or without reasonable accommodations.
Reasonable accommodations may be requested by contacting Pender County Human Resources.
Essential Functions This employee is responsible for the development & implementation of a Continuous Quality Improvement Plan as well as the Income Maintenance Annual Training Plan.
The position has the primary responsibility for Income Maintenance planning, coordinating, evaluating, and implementing of staff development activities for Income Maintenance DSS staff.
Will conduct audits throughout the Income Maintenance Department to insure Compliance with all Policy and Procedures.
Sets the broad objectives for Income Maintenance training programs.
Serves as the leader for the Income Maintenance training team of supervisors and program managers.
Is responsible for coordinating training efforts with supervisors and program managers within the Income Maintenance area, and with state trainers to strengthen and expand the knowledge of agency staff.
Arranges and /or conducts training for Income Maintenance employees in a variety of occupational groups such as clerical, technical, para-professional, and professional staff to enhance technical, professional, administrative, and management skills of Income Maintenance staff.
This employee must consider the role and benefits offered by existing training.
This position receives guidance from the Agency Director, Agency Supervisors, and Agency Attorney to develop an effective training plan to meet the needs of current staff through advanced training and to meet the needs of new staff for orientation to the job.
This position is responsible for obtaining commitment(s) from trainers to deliver the approved training and to secure dates, locations, and times for the training sessions.
Other duties as assigned.
Knowledge, Skills, Abilities, Education & Experience Broad understanding of Income Maintenance Policy and Procedures.
Ability to adapt to new tasks, formulate ideas, and clearly, concisely, and effectively communicate information in oral and written forms to a wide range of audiences, ability to develop and write course outlines, lesson plans, PowerPoint presentations, and curriculums, ability to establish and maintain effective working relationships with others, ability to respond appropriately to high stress situations by using appropriate methods of relating to and handling explosive and out-of-control behaviors with the emphasis on communication skills as the primary intervention method.
The focus is on appropriate de-escalation responses, ability to exercise sound judgment in all areas of responsibility such as assessing training needs, developing objectives, recommending training goals, training expenditures, and evaluating student learning, ability to interpret and administer federal and State guidelines and apply them to individual programs or situations, ability to plan and execute work independently, effectively, and efficiently, ability to teach, train, and orient social workers, students, interns, and other agency staff in an effective and efficient manner.
Considerable knowledge of behavioral and socio-economic problems and their treatment; laws, regulations, and policies that govern Income Maintenance programs.
Considerable knowledge of racial, ethnic, or other cultural groups in society, their values and lifestyles; techniques and methods of conducting formal and informal training programs for adult learners.
Considerable knowledge of the agency's programs, functions, services, protocols, and procedures, good time management skills.
Bachelor's degree is preferred from an appropriately accredited institution; bachelor's degree in a human services field from an appropriately accredited institution and one year of directly related experience; bachelor's degree from an appropriately accredited institution and two years directly related experience; or an equivalent combination of education and experience.
Bilingual applicants with fluency in Spanish are encouraged to apply.
Valid driver's license in the State of North Carolina.
Physical Requirements This work requires the regular exertion of up to 10 pounds of force; work regularly requires standing, walking, speaking or hearing and reaching with hands and arms, frequently requires using hands to finger, handle or feel, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting and occasionally requires sitting, tasting or smelling and repetitive motions; work requires close vision, distance vision, ability to adjust focus, depth perception, color perception, night vision and peripheral vision; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, visual inspection, using of measuring devices, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions, occasional exposure to wet, humid conditions (non-weather), exposure to fumes or airborne particles and exposure to extreme heat (non-weather); work is generally in a moderately noisy location (e.
g.
business office, light traffic).
There are a wide variety of benefits available to eligible Pender County employees.
These benefits include:
health, dental, vision, life insurance, optional life and disability insurance plans, flexible spending account, retirement program, 401(k) program, deferred compensation program, credit union membership and an employee assistance program.
Pender County Benefits Overview can be viewed Recommended Skills Adaptability Administration Auditing Communication Continuous Quality Improvement (Cqi) Economy Estimated Salary: $20 to $28 per hour based on qualifications.
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